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Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
■Shipping Method
FASTBOX INTERNATIONAL EMS
■Shipping Countries
SINGAPORE, HONG KONG, MALAYSIA , PHILIPPINES, THAILAND, VIETNAM, MACAU, CHINA, TAIWAN,
*If your countries are not allowed, you can ask us and then we will check out if it's possible for shipping to your country.
■Shipping Fees
We have different shipping fee policies for each country, so please check details below.
1. ASIAN COUNTRIES : SINGAPORE, HONG KONG, MALAYSIA , PHILIPPINES, THAILAND, VIETNAM, MACAU, CHINA, TAIWAN
※ Free shipping on orders over USD 100
If you order less than USD 100, the shipping fee is USD 20
- International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient
2. OTHER COUNTRIES : U.S.A. , FRANCE, UNITED STATES, NEW ZEALAND, GERMANY, CANADA, AUSTRALIA, SWEDEN, SPAIN, DENMARK, UAE, NORWAY
※ Shipping Fee is USD 30 for all orders.
- International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient.
■Shipping Date
- Shipping will take 7-10 business days (for in-stock items).
- Shipping may take longer for some items.
- EMS tracking information may take 2-3 days to be available.
Worldwide Tracking: : http://www.track-trace.com/post
■Customs and Duties
Customs clearance policies by country are different, so please refer to the country's customs website for details.
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
※Shipping Country : TAIWAN
- If the shipping country is Taiwan, the recipient must complete the real name registration through EZ-WAY APP as the government's real name authentication system is strengthened.
(Click for details : https://en.swim.co.kr/article/notice/1/153203/ )
① If the dutiable value is within NTD 2,000 under the Customs Law (excluding tobacco, liquor, and agricultural products that carry out the specified tariff rate), customs duties, freight taxes and business taxes are exempted. If the payment amount exceeds NTD 2,000 under the Customs Act, the customs duty is imposed according to the total amount of the imported goods.
② From July 1, 2016, the above exemption from the customs law can be applied only six times within half a year in the name of the same importer, and if it exceeds seven times, the duty-free rule will not be applied. The term "half year" here means "January 1st to June 30th" and "July 1st to December 31st", and even if it has been subject to six exemptions from June 30th of the year, it will be counted again from July 1st.
*Refer to the Taiwan Finance Ministry's "Precautions for Online Overseas Direct Purchase“ : https://www.etax.nat.gov.tw/etwmain/tax-info/network-transaction-taxtation-area/consumer/oversea-online-shopping-notice
③ If the shipping country is Taiwan, the recipient must complete the real name registration through EZ-WAY APP as the government's real name authentication system is strengthened.
※Shipping Country : SINGAPORE
Customs may be imposed ordering over SGD 500 (about USD 355). It is recommended to place an order separately into multiple orders.
※Shipping Country : MALAYSIA
Customs may be imposed ordering over RM 500 (about USD 111). It is recommended to place an order separately into multiple orders.
※Shipping Country : THAILAND
Customs may be imposed ordering over THB 1,500 (about USD 45). The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
※Shipping Country : CHINA
① When purchased over USD 143 (CNY 1,000), the parcel will not go through the customs. It is recommended to place an order separately into multiple orders.
② If multiple orders are generated by the customer's need for separate delivery, please contact the customer service center so that the store can deliver separately. Customs clearance is required for all overseas goods entering the country. Customs will decide whether or not to collect customs duties at random. Please understand that the buyer will be responsible for customs duties on the package.If the package is returned due to personal reasons such as refusal to sign a product due to customs duties, a refund must be made after deducting the actual shipping cost incurred at the time of delivery.
- COVID 19 ISSUE : Delivery to China may be restricted due to strengthening quarantine and sporadic partial blockade following COVID-19. : GUANGZHOU, SHANGHAI, YANTAI, QINGDAO
